04 Mar HOSPITALITY MANAGEMENT
Hospitality management is a career path that typically falls into hotels, resorts and the overall accommodation industry. Professionals in this field create and manage many aspects of the visitors’ experience. They also often manage teams that include reception staff, cleaners and sales, are interested in how much their customers enjoy their experience, and look for new ways to enhance every aspect of a visit whenever possible.
The main types of properties that hospitality managers often work in, include hotels, motels, resorts, villas, houses and apartments. But you will also find hospitality managers working in casinos, private yachts, food and beverage establishments and more.
Each type of business has its own unique needs and customer archetypes. Some general day-to-day activities include liaison between departments, monitoring budgets and expenditures, and hiring new staff. But these, and any additional responsibilities, vary. For example, hospitality managers in large hotels or hotel chains may develop career plans to help other employees get to where they are.
Two main goals of hosting management professionals are to make their customers happy and to stay within a given budget. It’s up to the host manager how they can meet customer needs by adhering to the specifications of the hosting space.
What is the difference between hospitality management and hotel management?
The biggest difference is the range. Hospitality management covers everything from accommodation to entertainment to retail. But as the name implies, hotel management is usually limited to hotels. However, this does not mean that there is still a wide variety of hotel types, branding styles and opportunities in the field.
Discover How to Become a Hosting Professional In 3 Steps
If you control each of these three elements of action, you will put yourself in a good position and with a competitive advantage.
1. Get the right hosting degree and certifications.
The “right” degree or certification is different for everyone. But in general, it should be something you can afford, offered specialist courses within the position you want to work in and have high value networking opportunities that can get you where you want to be.
2. Develop your skills as you progress in your training.
There are many ways to improve your skills by watching related videos, interacting with thought leaders on social media and listening to industry podcasts.
3. Networking with targeted businesses on the internet.
One of the best ways to effectively network from home is to explore your social media links and let industry direct links know that you are interested in hosting management. Ask for recommendations in the hospitality industry.
Tips You Need to Know to Work In Hosting Management.
Know the details of each department you manage. For example, if you work in a hotel, you need to be very familiar with catering, event planning, reception functions, room cleaning, etc.
Stay up to date with the latest from the World Health Organization and your country’s Ministry of Tourism to stay up to date with the latest standards on how to keep your employees and customers safe.
Familiarize yourself with the current software used, to become even more efficient when you are at work.
Create or compile templates for day-to-day work for which each department is responsible, so you can standardize workflow across all areas and train new hires faster.
Develop a culture of listening to and regularly collecting feedback from visitors and applying them to enhance their experiences. You can do this offline with motivational comment cards or online with free social media tracking tools like Social Mention.
Now you know more about hosting management and if you take into account that the most famous hosting leaders know that real success requires a combination of mind and heart in addition to training and skills, it will help you move forward with great results!